Please read carefully the various terms and conditions of use of this site before browsing its pages. By accessing this site, you accept these terms and conditions without reservation.
Terms of use:
This site (https://www.gentleman-lounge.com/) is offered in different web languages (HTML, HTML5, Javascript, CSS, etc...) for a better comfort of use and a more pleasant graphics, we recommend you to use modern browsers such as Internet explorer, Safari, Firefox, Google Chrome, etc... the Gentleman Lounge® team implements all the means at its disposal, to ensure a reliable information and a reliable update of its websites. However, errors or omissions may occur. You should therefore check the accuracy of the information and report any changes to the site that you consider relevant.
Gentleman Lounge® is in no way responsible for the use made of this information, and for any direct or indirect damage that may result from it.
Cookies:
The https://www.gentleman-lounge.com/ website may ask you to accept cookies for statistical and display purposes. A cookie is a piece of information placed on your hard drive by the server of the site you are visiting. It contains several pieces of data that are stored on your computer in a simple text file that a server accesses to read and record information. Some parts of this site cannot be functional without the acceptance of cookies.
Hyperlinks:
The https://www.gentleman-lounge.com/ website may provide links to other websites or other resources available on the Internet. Gentleman Lounge® has no way of controlling the sites linked to its websites. Gentleman Lounge® is not responsible for, and does not guarantee, the availability of such external sites and resources. Gentleman Lounge® cannot be held responsible for any damage of any kind resulting from the content of these external sites or sources, including any information, products or services they offer, or from any use that may be made of such material. The risks associated with this use are fully incumbent on the Internet user, who must comply with their conditions of use. Users, subscribers and visitors to the Gentleman Lounge® websites may not set up a hyperlink to this site without the express prior authorisation of Gentleman Lounge®. Should a user or visitor wish to set up a hyperlink to one of Gentleman Lounge®'s websites, he/she should send an email accessible on the site to formulate his/her request to set up a hyperlink. Gentleman Lounge® reserves the right to accept or refuse a hyperlink without having to justify its decision.
Services provided:
All of our company's activities and information are presented on our website https://wwwgentleman-lounge.com/. Gentleman Lounge® endeavours to provide as accurate information as possible on the https://gentleman-lounge.com/ website. The information on the site is not exhaustive and the photos are not contractual. They are given subject to modifications having been made since their setting on line. Furthermore, all information on the site is given as an indication and is likely to change or evolve without notice.
Contractual limitation on data:
The information contained on this site is as accurate as possible and the site is updated at various times of the year, but may contain inaccuracies or omissions. If you notice a gap, error or what appears to be a malfunction, please report it by email to contact@cigare-gentleman.com, describing the problem as precisely as possible (page causing the problem, type of computer and browser used, etc.). Any content downloaded is done at the user's own risk and under his sole responsibility. As a result, we cannot be held responsible for any damage to the user's computer or for any loss of data resulting from the download. Furthermore, the user of the site undertakes to access the site using recent, virus-free equipment and with an up-to-date browser. Gentleman Lounge® cannot be held responsible for the hypertext links set up within the framework of this website towards other resources present on the Internet network.
Intellectual property :
All content on the https://gentleman-lounge.com/ website including, but not limited to, graphics, images, texts, videos, animations, sounds, logos, gifs and icons, as well as their layout, are the exclusive property of Gentleman Lounge®, with the exception of trademarks, logos or content belonging to other partner companies or authors. Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these various elements is strictly forbidden without our written agreement. This representation or reproduction, by any means whatsoever, constitutes a punishable infringement. Failure to comply with this prohibition constitutes an infringement that may incur the civil and criminal liability of the infringer. In addition, the owners of the copied content may take legal action against you.
Disputes :
The present conditions of the site https://gentleman-lounge.com/ are governed by French law and any dispute or litigation which could arise from the interpretation or execution of these will be the exclusive competence of the courts of which depends the registered office of the company. The reference language for the settlement of any disputes is French.
Personal data:
In general, you are not required to provide us with any personal data when you visit our website.
Some notices about articles may come from other platforms.
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Return Policy
These items are taken from the general terms and conditions of sale.
Our policy is 15 days. If 15 days have passed since you received the product, we cannot offer you a refund or exchange unfortunately.
ARTICLE 23 - REFUNDS
In the event of a product return, we will refund within 15 days of receipt of the product by us.
We do not accept any refunds if the package is delayed before 6 weeks, however, if the package is declared lost by the carrier before this date, we will refund the order within 15 days using the same payment method.
After 6 weeks, the parcel will be considered lost and you will be able to request a refund.
ARTICLE 24 - CANCELLATION
Cancellation of orders is only possible if you have contacted us at the latest 2 hours after your order. In case of cancellation we reserve the right not to reimburse the transaction fees.
ARTICLE 25- WITHDRAWAL
For any retraction request, please contact us at contact@cigare-gentleman.com
25.1- Legal deadline for the right of withdrawal
In accordance with the legal provisions in force, you have a period of 15 days from the date of receipt of your products to exercise your right of withdrawal without having to justify your decision or pay a penalty. Once you have communicated your decision to exercise your right of withdrawal within this 15-day period, you have another 15 days to return the product(s) concerned by the withdrawal.
The right of withdrawal does not apply to customers outside the European Union.
25.2 - Contractual withdrawal period
On Gentleman Lounge®.com we offer you the opportunity to exercise your right of withdrawal within 15 days from receipt of the products. Then you have another 15 days from the communication of your decision to withdraw to send us back the product or products concerned.
In the case of an order containing several products, placed on Gentleman Lounge®.com, the period of 15 days to communicate your decision to withdraw runs from the receipt of the last product.
The procedures for exercising your right of withdrawal are specified in 24.3.
25.3 Conditions for exercising the right of withdrawal
In the event of exercising the right of withdrawal within the period referred to in 24.2, only the price of the product(s) purchased and the shipping costs will be reimbursed, with the cost of returning the product(s) remaining at your expense.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimum management. In case of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, your responsibility may be engaged.
To exercise your right of withdrawal, in accordance with the legal provisions, you will find below, in annex, the standard withdrawal form to be sent to us at the following address: You can exercise your right of withdrawal by any means and in particular by mail or email to gentleman-lounge.com expressing your desire to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.
Once the form or statement of withdrawal sent to Gentleman Lounge® no later than 15 days after receipt of your order, you must return the products concerned to the address of cigar-gentleman.com, within a reasonable time and, at the latest, within 15 days from the sending of the form or statement of withdrawal.
In accordance with Regulation No. 1182/71/EEC of the Council of 3 June 1971 determining the rules applicable to periods, dates and terms :
1° The day on which the contract is concluded or the day on which the goods are received shall not be counted as part of the period mentioned in Article L. 221-18 ;
2° The period begins at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period;
3° If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
Where the information on the right of withdrawal has not been provided to the consumer under the conditions laid down in 2° of Article L. 221-5, the withdrawal period shall be extended by twelve months from the expiry of the initial withdrawal period, determined in accordance with Article L. 221-18.
However, where the provision of this information occurs during this extension, the withdrawal period shall expire at the end of a period of fourteen days from the day on which the consumer received this information.
The burden of proof that the right of withdrawal has been exercised under the conditions laid down in Article L. 221-21 shall be borne by the consumer.
25.5 - Return address
Contact our Customer Service department using the contact form or by sending an email to àcontact@cigare-gentleman.com for details of the procedure.
Packages MUST be returned to :
GENTLEMAN LOUNGE
RETURN ORDER #NUMERODECOMMANDE
3 RUE DE LA CROIX BLANCHE
37210 Chançay
FRANCE
25.6 - Refusal of parcel
In the case of a retraction, the return costs will be at your expense and automatically deducted from your refund, even if the initial delivery costs were offered.
If your refusal is due to an anomaly noted on the packaging or your product
In this case, Gentleman Lounge® will be responsible for the return shipping costs. For more information on the treatment of your SAV, we invite you to contact us at contact@cigare-gentleman.com
25.6 - Refunds
If you exercise your right of withdrawal, Gentleman Lounge® will reimburse the sums paid (including delivery costs) within 15 days of the date on which Gentleman Lounge® is informed of your decision to withdraw from the contract, using the same method of payment as that used for the order (unless you expressly agree to reimbursement by another method of payment). This refund date may be deferred until the product is recovered or until you provide proof of shipment of the product, whichever comes first. Gentleman Lounge® is not obliged to refund any additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on Gentleman Lounge®.
Gentleman Lounge® is not obliged to reimburse you for any customs charges incurred upon withdrawal. In order to obtain a refund or remission of duties, you must file a claim with the customs office or service that notified the debt.
It is however specified that, in the event of total or partial payment by gift vouchers, these cannot be reimbursed in cash, by cheque or by bank card. The reimbursement of purchases made with gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.
No cash on delivery will be accepted for any reason whatsoever.
You will be responsible for the return shipping costs.
In the case of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No COD shipments will be accepted, regardless of the reason.
